Understanding Behavior Changes Everything.
Traumana Group Services, LLC is a New Jersey-based, nonclinical professional services firm providing trauma-informed consulting, staff training, and coaching for organizations serving youth and emerging adults ages 8–24.
We help organizations strengthen how they understand behavior, respond to challenges, and support young people through practical, trauma-informed approaches.
SBE- and M/WBE-Certified
Three Core Services. Support at Every Level.
Consult organizations. Train staff. Coach youth and emerging adults. Each service strengthens the next — so support reaches every level of an organization.
Consulting
We work with organizational leaders to examine existing practices, programs, and environments through a trauma-informed lens, identify opportunities for improvement, and strengthen how their organizations support youth and emerging adults.
Explore ConsultingTraining
Our training helps staff better understand behavior, recognize the influence of stress and assumptions, strengthen emotional awareness, and respond to challenging situations with appropriate boundaries and greater intention.
Explore Staff TrainingCoaching
Through organizational partnerships, we provide nonclinical coaching that supports emotional awareness, self-understanding, communication, confidence, self-advocacy, resilience, and practical life skills.
Explore Youth CoachingPrivate adult coaching is a separate pathway — available directly to adults, outside the organizational model.
Challenges Your Organization May Recognize
A few common situations where a trauma-informed lens helps staff respond with understanding instead of reaction.
A young person shuts down or withdraws
Staff see disengagement and want to understand what the young person may be experiencing beneath the surface.
Behavior escalates during transitions
Changes in routine, setting, or expectations trigger reactions that look like defiance but may carry other meaning.
Disrespect without a clear response
Staff are unsure how to address disrespect without escalating the moment or abandoning boundaries.
Repeated conflict in a program
The same tensions keep surfacing, and the team wants to look at patterns rather than only at individuals.
These situations can create challenges for staff, program leaders, and the young people they serve. Traumana provides consulting and training to help organizations examine these patterns, strengthen understanding, and develop more informed, practical responses.
Behavior Has Context
We consider development, environment, relationships, emotional needs, stress, and experiences — without assuming that every behavior is caused by trauma. Understanding what may be underneath behavior helps adults respond with intention instead of reaction.
Understanding and accountability can exist together.
Understanding behavior does not mean excusing it. We help adults maintain appropriate expectations, boundaries, and accountability while responding to the person, not just the behavior.
The Perspective Behind Traumana
Founder
Katrina B. Phillips, CARC-I, CARC-II
Before founding Traumana, Katrina was the child whose behavior adults were trying to understand. Today, she brings together that lived experience, the perspective gained through healing and adult reflection, and professional training in trauma-informed support.
Her approach helps adults ask better questions, consider what may be happening beneath visible behavior, and respond with greater understanding—while recognizing that every young person has their own story.
Private Coaching for Adults
Traumana also offers private, nonclinical coaching for adults ages 25 and older who want to explore personal experiences, emotional responses, learned patterns, relationships, and opportunities for greater self-understanding and personal growth.
This service is separate from our organizational coaching partnerships for youth and emerging adults.
Supporting the Three Core Services
Depending on an organization’s goals and scope of work, Traumana may incorporate additional development, workshop, or customization services into an engagement.
Customized Offerings
A Straightforward Engagement Process
We follow a clear, professional process so organizational leaders know what to expect at every step.
Initial Inquiry
The organization shares its service interests and general needs.
Discovery Conversation
We discuss organizational goals, intended participants, and the potential scope of services.
Customized Proposal
When appropriate, we prepare a written proposal outlining proposed services, deliverables, schedule, fees, and terms.
Agreement & Delivery
Services begin after both parties agree to the scope and applicable contracting requirements.
Start With a Conversation
Tell us a little about your organization or your personal goals, and we’ll discuss whether our services are the right fit.